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technical support

Latest Headlines

Latest Headlines

Are Macs cheaper to manage than PCs?

The Enterprise Desktop Alliance surveyed some 260 IT administrators in large U.S. companies on the maintenance cost of PCs and Macs. The surprising conclusion based on the feedback: Mac computers

Don't neglect your help desk

Your help desk may not be getting the attention it deserves to keep your IT operation running smoothly. Information Week recently interviewed Craig Baxter, managing director of HDI, a certification

Forrester: Microsoft Office is in no danger from competition

Microsoft Office remains the prevalent productivity suite among enterprise customers, with 80 percent of enterprise customers using some version of Microsoft Office. This finding was noted in a new

Software gets pirated, too

A trade group for tech companies wants to remind you that software gets pirated, too. With all the talk about pirates in the Indian Ocean going on, it's hard to remember the other sorts of pirating

Is your web host available at 3 a.m.?

If you are looking for a new web hosting provider, carefully consider what kind of service you will be getting, and whether technical support will be available at all hours, even at 3 a.m. Chris