Tag:
service level agreements
Latest Headlines
Latest Headlines
Lower your expectations for cloud SLAs
If it seems to you like service-level agreements for cloud-based software services aren't as tailored, granular or thorough as those for more conventional IT services, trust your gut.
Forecast in 2011 is 'cloudy'
Beyond all the recent talk of tablets and their seemingly inevitable encroachment on the enterprise, another quiet and altogether more insidious revolution is taking place at the infrastructure end
Microsoft commits to one-year notice before terminating any cloud service
Microsoft ( NASDAQ: MSFT ) announced a new support policy earlier this week for its online services, pledging at least 12 months' notice prior to discontinuing any of its Microsoft Business and
Google removes planned downtime from Google Apps SLA
Google ( NASDAQ: GOOG ) has voluntarily changed the service level agreement (SLA) for paid users of Google Apps, removing clauses that allowed the company to schedule maintenance downtime. In a blog
Five dilemmas in cloud computing
It has become pretty by clear now that deploying a cloud computing strategy is more complicated than vendors, analysts and other cloud cheerleaders tend to say. There are at least five major,
SOUND OFF: What CIOs should consider before cloud adoption
More businesses are seeking help with moving IT infrastructure from physical to virtual to cloud, as they realize just how many technologies and models need to be addressed in that process. Getting
Interview with Stephen Fletcher, CIO, State of Utah
The State of Utah recently reduced its server count from 1800 to 400, and its IT department from 1000 to 800 employees through a comprehensive consolidation initiative. Operations costs were cut by
Reasons to talk to your lawyer before jumping into the cloud
Moving data to cloud-based services can present an organization with a host of legal issues and risks that might not crop up otherwise. For a sampling of these considerations, take a look at John
How to better measure outsourcing
Outsourcing has ballooned into a $120 billion a year industry. While most companies say that it's critical to their business, Forrester Research recently announced survey results that show that 57
Survey: SaaS hits the mainstream
Software as a Service (SaaS) is no longer a niche approach to software delivery. According to a survey by InformationWeek , two out of three businesses are either buying or considering
