Tag:
IT help desk
Latest Headlines
Latest Headlines
Strange requests the help desk gets
Hello, help desk, can you fix the vending machine in the break room?
Ways to reduce help desk calls
With all the talk of tech-savvy, empowered users these days, one could be forgiven for thinking that help desks are becoming quiet, lonely outposts.
Q&A: Northern Ireland gets help for the help desk
It is rare that new technologies are touted as less user-friendly or less intuitive than previous technologies, and yet users appear to be calling help desks with growing frequency. At the same time,
Are Macs cheaper to manage than PCs?
The Enterprise Desktop Alliance surveyed some 260 IT administrators in large U.S. companies on the maintenance cost of PCs and Macs. The surprising conclusion based on the feedback: Mac computers
Don't neglect your help desk
Your help desk may not be getting the attention it deserves to keep your IT operation running smoothly. Information Week recently interviewed Craig Baxter, managing director of HDI, a certification
