Tag:
customer satisfaction
Latest Headlines
Latest Headlines
Microsoft to businesses: Hold off on switching to IE9
Microsoft ( NASDAQ: MSFT ) has advised that businesses should go ahead with their plans of upgrading to Windows 7 and not defer it until after Internet Explorer 9 (IE9) is released. In a post on the
Survey: Enterprise application vendors offer satisfactory support
Sometimes organizations learn the hard way that they don't really know much about a major software program until after it is implemented. Fortunately, the five largest enterprise application vendors
The CIO must keep the customer happy
With the New Year fast approaching, the first resolution for any CIO should be customer satisfaction. And that's a pretty big order for most CIOs who do not think customer happiness is their number
ITIL v3: Ready for release this week
The latest version of the Information Technology Infrastructure Library, a framework for IT best practices, gets released tomorrow. The framework, developed by the U.K. government, is taking hold
Software partnerships offer great rewards and challenges
Partnering with software vendors can provide great benefits to companies in terms of price, continuity and integration. After all, who knows the intricacies of the software and how to make it sing
Getting the maximum value from website statistics
Monitoring your web site statistics is an important productivity and customer satisfaction tool, but you won't get the best value if you're not measuring the right metrics. It's critical to make
Faulty IT practices leads to customer attrition
Companies are losing customers because they are doing a poor job of resolving IT issues and neglecting to tailor IT-enabled business services to meet customer requirements. These findings, from a
Online transactions demand range of security tools
Financial institutions that depend on good customer satisfaction with online transactions have their work cut out for them. Scammer and hackers are always trying to stay one step ahead of new
Dell's fighting the good customer service fight
It's got to be a bit tough working at Dell these days as the top PC maker was making strong inroads in boosting customer service until it was stopped in its tracks by a massive recall of the Sony
