Tag:
customer relationship management
Latest Headlines
Latest Headlines
How to get valuable sales projections out of CRM
Forecasting sales is a tricky business, not least of all because the process is often emotionally charged and sales executives are motivated to "manage" the flow of information, writes David Taber,
Bally Total Fitness pumps up CRM
If a company's CEO is an eyewitness to service reps struggling to communicate effectively with customers, it probably means it's time for a new look at the customer relationship management system.
Report: Electronic medical records on mobile devices is the 'killer app'
A new report from the Deloitte Center for Health Solutions declares electronic medical records (EMRs) on mobile devices as the "killer app" that will impact the healthcare industry. "The personal
Google Apps Marketplace touts CRM offerings
More than a dozen customer relationship management applications are available through Google's ( NASDAQ: GOOG ) Apps Marketplace, the company touted in a post on its official blog. Several of the CRM
How to handle an acquired CRM system
If your company is in M&A mode, you may end up acquiring a new CRM system. It probably won't make sense to run multiple CRM systems for the long haul, but you don't necessarily want to scrap the
Sybase delivers SAP functionality to smartphones
Sybase and SAP have introduced a business process tool that could help alleviate the headaches IT departments face as employees continue to bring their personal devices into the workplace through the
Customer relationship management should be part of the healthcare industry
One of the most compelling parts of working in the tech industry as an independent pundit is that you get to speak to a wide variety of vendors and have frank, candid conversations. The tone and
After handing network to Ericsson, Sprint's next challenge is driving high-end users
Following months of speculation, Sprint finally announced a deal with Ericsson to outsource its wireless and wireline network operations. The seven-year deal that could reach $5 billion sees Ericsson
Forrester: Enterprise concerned about cost of mobile CRM
A new Forrester Research survey of more than 1,000 global IT and business leaders that are part of customer relationship management (CRM) purchase decisions found that many enterprises have yet to
QUICKLINKS: Singapore piloting a WiFi network; Wal-Mart expands RFID deployment ; Much more...
Singapore piloting a WiFi network. Article Wal-Mart expands RFID deployment with 1,000 locations online.
