Tag:
customer issues
Latest Headlines
Latest Headlines
Problems with CRM? Alter your thinking
Patricia Seybold, consultant and author of Outside Innovation , says that customer-relationship management applications represent an old-school way of thinking and that CRM is lousy at
Best Buy CIO spends his day focused on customers
Robert Willett, CIO of Best Buy, says that he spends 80 percent of his time focused on external customer issues, an area that more and more CIOs are choosing to focus on these days. "We've got to
Case Study: Going digital saves time and money
Imagine tossing paper-based processes away and saving 125 hours a week in labor, while also boosting revenue due to greater efficiency and better customer service. That's exactly what a fruit and
