Tag:
Customer Experience
Latest Headlines
Latest Headlines
IT hiring forecast: Could be worse
The forecast for IT hiring next year is mixed, particularly if you look at hiring trends in the United States. A survey conducted by Monster.com for the recruitment company Technisource last week
A look at the WestJet reservation system upgrade fiasco
WestJet, the number two airline in Canada, upgraded its reservation system not long ago without notifying customers in advance, creating a massive customer relations fiasco that will take months to
