Tag:
communication
Latest Headlines
Latest Headlines
Insurance firm accidentally fires 1,300 employees via email
The greatest misuse of technology here was not in accidentally sending an email intended for one individual to an entire department, but in using email to fire someone.
Confronting different perspectives on confrontation
In U.S. culture, a little confrontation isn't necessarily a bad thing, but other cultures take a dimmer view of open disagreement. If you are managing a multicultural team--which you probably...
Why 'end user' is a dirty word
Your IT team probably doesn't like it when vendors refer to them as "consumers," and the people your team serves do not like being referred to as "end users." The problem with these terms, explains
3 ways for CIOs to become business leaders
It's one thing to say that CIOs need to serve as business leaders in today's global enterprise, and it's another thing to offer concrete suggestions on how to do it. Ben Kerschberg, founder of BK
Tricks to sparking a new corporate mindset about IT
How do you achieve a better relationship with the business? Simply change the corporate mindset regarding IT. Well, there's nothing simple about that, of course, but three consultants from PA
Why IT pros should be more like librarians
IT still tends to get a bad rap in the customer service department, and that is largely a matter of poor communication, suggests Dawn Thistle, CIO at Assumption College in Worcester, Mass. If IT
Three tips from the ancients on speaking as a leader
Leadership takes more than intelligence, business savvy and management skills. To really inspire people, writes Tony Golsby-Smith, CEO of Second Road, today's leaders could take a tip from the
Closing the gap between management and security
Business executives spend a lot of time talking about the importance of security, while information security officers spend a lot of time talking about how the business side really doesn't understand
Transparency is key to in-house IT survival
Many business leaders today are savvier about technology than they were in the past, and this can be a double-edged sword for IT leaders. A little knowledge about IT can make business leaders harder
13 ways to win an argument with the CEO
Few people relish the idea of arguing with their boss--especially if the boss is the CEO--but CIOs often find themselves facing that kind of confrontation. The secret to convincing a chief executive
