Voice adds to instant messaging's allure

If you think about it, instant messaging fits well with modern business issues--it keeps a written record, it merges with collaboration software, it works well across devices and networks, and it's quick and easy to use. Recently it's also become a decent tool for IP voice communications thanks to open standards, quality-of-service and data encrption, despite some limitations.

For more on IM:
- peruse this TechNewsWorld article