U.S. still leader for contact centers jobs

Is the U.S. gaining or losing call centers? According to the National Association of Call Centers, America led the world with 52 percent of new call centers opening here from 2002 to 2006, but we also led with 75 percent of existing call centers closing. Many call center companies pay agents about $10 per hour plus benefits, compared to virtually pennies per day in some third-world countries.

For more on call centers:
- read this Destination CRM article

ALSO: Virtual contact centers becoming mainstream. Article