Mercury acquires IT service management

Mercury Interactive is bolstering its IT service management software with technology from Vertical Solutions (not to be confused with the better-known Vertical Communications) and researchers and facilities from Tefensoft for a total of $18.5 million. Vertical's PowerHelp IT program will be merged into Mercury's Service Desk family. The deals follow the $105 million purchase of Systinet earlier this year that resulted in a business scandal; hopefully these will work out better.

For more on IT services:
- read this IDG News article

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