service management news from FierceCIO
NewsQuality of experience matters most in the end
Many CIOs have taken great strides in creating service level agreements and deploying tools to measure service quality. A traditional QoS measure may not be the most effective means of evaluating IT Read more...
What a CIO needs for a blueprint
Whoever thought that a CIO would need a map to do his job? Well, that certainly seems to be the way it's going these days. The CIO needs a clear blueprint for his organization and for its goals. It's Read more...
Report: Number of ITIL adopters dropping
A new report is out that says while the Information Technology Infrastructure Library (ITIL) is gaining in popularity, it's no magic potion for IT execs. BT INS interviewed 300 IT executives this Read more...
Survey: CIOs, IT managers differ on spending viewsA new survey from business service management platform provider Managed Objects found that while 42 percent of IT managers believe that their IT departments are spending too little on IT, only 29 Read more... ITIL's new version: More business-focusedThe newest version of ITIL, a best practices framework, will be more business-focused, according to ITIL architects. ITIL 3.0 will reflect the fact that line is blurring between service management Read more... Making the most of ITILThere is no doubt that ITIL (Information Technology Infrastructure Library) is a great way to support and deliver IT services, but it's a framework, not a set of instructions to be followed Read more... Minimizing SOA issuesSOA has lots of benefits, but it isn't without its challenges. The task of identifying universal processes and tools that are used by the entire organization and by separate departments can be Read more... ITIL: Not ready for prime time in the midmarket?Although the IT Infrastructure Library (ITIL)--a sort of roadmap of best practices that helps IT departments adopt more efficient service management--is making great strides in the enterprise, Read more... ALSO NOTED: Digital rights; IT service management frameworks;> Picking your way through the digital rights minefield. Blog > Digital Rights Management and online file Read more... ALSO NOTED: Software that improves Windows performance; IT service management best practices;> Novell and Intel announce software that improves Windows performance. Read more... | Press ReleasesOlive Solutions Bolsters Growing Service Catalog with Nimsoft Unified ManagerIntegrated, Single-Pane Solution Enables Proactive Infrastructure Monitoring and Trouble-Ticket Management Across Client OrganizationsCAMPBELL, Calif., Feb. 7, 2012 /PRNewswire/ -- Nimsoft today Read more >> ManageEngine to Launch Mobile Device Management Services at Mobile World CongressManage the Deluge in Smartphones and Tablets with Real-time IT Tools That Integrate Enterprise-wide Mobile, Desktop and Service Desk Management CapabilitiesDesktop Central adds security, asset, Read more >> Visual Network Systems Launches Service Delivery Dashboard to Simplify Configuration of IT Service ViewsService Delivery Dashboard Integrates Application and Network Performance Analytics with Third-Party IT Systems to Create Unique Business Service ViewsCOLORADO SPRINGS, Colo., Jan. 31, 2012 Read more >> Attivio IT Knowledge Expert Solution Improves Support Staff Service Performance and Reduces Cost-Per-TicketUnified Information Access Goes Beyond ITIL to Bring Unstructured and Structured Information Together to Replace Time-Wasting, Manual Hunt-and-Gather EffortsNEWTON, Mass., Jan. 24, 2012 /PRNewswire/ Read more >> Bocada Resolves to Help Customers Better Manage Their Data Protection Operations in 2012KIRKLAND, Wash., Jan. 24, 2012 /PRNewswire/ -- For companies that may have gotten away from a healthy backup management routine, that leaves them vulnerable to the loss of business-critical Read more >> |
