service management news from FierceCIO

Whoever thought that a CIO would need a map to do his job? Well, that certainly seems to be the way it's going these days. The CIO needs a clear blueprint for his organization and for its goals. It's Read more...

A new report is out that says while the Information Technology Infrastructure Library (ITIL) is gaining in popularity, it's no magic potion for IT execs. BT INS interviewed 300 IT executives this Read more...

A new survey from business service management platform provider Managed Objects found that while 42 percent of IT managers believe that their IT departments are spending too little on IT, only 29 Read more...

The newest version of ITIL, a best practices framework, will be more business-focused, according to ITIL architects. ITIL 3.0 will reflect the fact that line is blurring between service management Read more...

There is no doubt that ITIL (Information Technology Infrastructure Library) is a great way to support and deliver IT services, but it's a framework, not a set of instructions to be followed Read more...

SOA has lots of benefits, but it isn't without its challenges. The task of identifying universal processes and tools that are used by the entire organization and by separate departments can be Read more...

Although the IT Infrastructure Library (ITIL)--a sort of roadmap of best practices that helps IT departments adopt more efficient service management--is making great strides in the enterprise, Read more...

> Picking your way through the digital rights minefield. Blog > Digital Rights Management and online file Read more...

> Novell and Intel announce software that improves Windows performance. Read more...

The IT Infrastructure Library (ITIL)--a widely accepted approach to IT service management that offers a host of best practices--turns IT development on its head. The service-oriented approach to Read more...