service level agreements news from FierceCIO
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How to better measure outsourcing
Outsourcing has ballooned into a $120 billion a year industry. While most companies say that it's critical to their business, Forrester Research recently announced survey results that show that 57 Read more...
Survey: SaaS hits the mainstream
Software as a Service (SaaS) is no longer a niche approach to software delivery. According to a survey by InformationWeek, two out of three businesses are either buying or considering Read more...
Soft issues gaining importance in networking decisions
When it comes to evaluating network viability and network providers, flexibility, Quality of Service (QoS), customer/partner relationship management, speed and ease of use are increasingly Read more...
Migrating to IP telephony with relative ease
Making a successful transition to an IP telephony infrastructure can mean great Read more...
Why hiring an architect may be a good idea
Enterprises that truly want to integrate business and the IT infrastructure might consider pulling an IT architect on board, especially if service oriented architecture is on your to-do list for Read more...




