service delivery news from FierceCIO

Outsourcing may be coming home, at least some of it, from overseas. With rising U.S. unemployment, a need to cut costs and increase productivity, some tech companies are looking for a new approach Read more...

A survey called "Great vs. Good IT" found that nearly 80 percent of CIOs and senior IT directors feel that their lack of a voice at the board level had an impact on their ability to deliver Read more...

Here's something you either already knew or suspected: nearly 60 percent of CEOs, CIOs and other C-level executives continue to report that there is a shortage of fully qualified IT staff worldwide. Read more...

Your IT department probably has a host of application developers, IT managers and programmers, but does it have an information steward? How about a mobile application developer? The IT department Read more...

Benchmarking--the process of comparing relevant information relating the scope of services, volumes, prices and service levels against those of successful endeavors to better your business Read more...

The ability to transform service delivery and boost customer service, while saving millions at the same time is no easy feat. As one tech leader at a large credit union organization explains, the Read more...

Before you deploy any type of Web services system, you have to ask yourself two big questions: Do you actually need Web services to get what you want, and if the answer is yes, what's the true Read more...