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Problems with CRM? Alter your thinking

June 24, 2007 — 8:01pm ET

Patricia Seybold, consultant and author of Outside Innovation, says that customer-relationship management applications represent an old-school way of thinking and that CRM is lousy at... Read more...

Survey: CIOs Seen As Business Visionaries

June 3, 2007 — 8:01pm ET

The latest research from Optimize magazine, which polled 575 senior business and technology professionals, reveals that CIOs are gaining recognition as business visionaries and are... Read more...

ChoicePoint's security turnaround

May 28, 2007 — 8:01pm ET

ChoicePoint's CIO Darryl Lemecha knows a thing or two about security problems. Three years ago, a thief fraudulently obtained access to the company's customer information and ChoicePoint has since... Read more...

A tool for evaluating a CIO's effectiveness

December 20, 2006 — 8:01pm ET

With everything in IT under a financial microscope these days, it's not surprising that companies are looking to measure the effectiveness of their top tech leader as well. One neat way to... Read more...

How Verizon aligned IT with its business goals

June 22, 2006 — 8:01pm ET

Imagine pulling in five different acquisitions resulting in 150 different computing applications to run, support and maintain and then whittling that number down to just over two dozen in an... Read more...