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ALSO NOTED: Narrowing IT's gender gap; Tackling laptop security;

May 15, 2007 — 8:01pm ET

> How to narrow IT's gender gap. Article > Tackling laptop security.... Read more...

SPOTLIGHT: The bond that ties CRM to business intelligence

November 21, 2006 — 8:01pm ET
Customer relationship management (CRM) used to be all about using data to boost the customer service point. But as some experts point out, CRM today is also a huge aspect in making business... Read more...

Hosted CRM vendors need new tack

September 14, 2006 — 8:01pm ET

Sales of hosted CRM software grew 60 percent in 2005, according to AMR Research, but that doesn't mean the software is appropriate for all enterprises. It's not always the cost-saver that it seems, but comparing hosted prices to traditional software pricing models can be complicated. Even when cost savings are realized, customers must weigh a host's ability to minimize downtime with internal IT abilities and priorities. Another vital factor is service-level agreements--system downtime is …

... Read more...

ALSO NOTED: Feds want new d-base to track all spending; IBM supports supercomputing for cancer research; and much more...

July 23, 2006 — 8:01pm ET

> Feds want a new database to track all spending. Article > IBM supports supercomputing effort on cancer research. Read more...

Salesforce.com syncs into big biz with SAP R/3

July 16, 2006 — 8:01pm ET

Salesforce.com, in its constant battle to move up-market, is now introducing middleware for connecting its hosted CRM software with SAP's R/3 resource planning software. The upgrade will be available July 30. That feature works in conjunction with the new Salesforce Summer '06 edition, which is basically version 20 of the software. Also new in this version are call scripting and lead-tracking features, plus regulatory compliance tools.

For more on the upgrade:
- take a look at this IDG News article

RightNow buys CRM rival Salesnet for $9M

May 22, 2006 — 8:01pm ET

RightNow Technologies, known for its hosted CRM software, said it acquired Salesnet, known for its sales-force automation software, for $9 million. That's a small deal in computer industry terms, but it's huge in terms of credibility for the hosted business software model. RightNow hopes to re-launch the products in summer 2007, and Salesnet's top employees will stay aboard, officials said.

For more on the deal:
- read this CRM Buyer …

... Read more...

SAP finally debuts hosted CRM service

February 2, 2006 — 8:01pm ET

SAP launched its long-awaited hosted CRM product yesterday. The official name is "SAP CRM On Demand" and it costs $75 per user each month with a 100-user minimum subscription, officials said. On the back end, the software integrates with traditional SAP applications and runs on IBM DB2 databases. So the application seems cheap and solid enough to try, but it's probably wise to wait six months while they work out any bugs.

For more on the software:
- see this …

... Read more...

ALSO NOTED: SAP to announced hosted CRM today; Cambridge, MIT plan citywide WiFi; and much more...

February 1, 2006 — 8:00pm ET

> SAP to announced hosted CRM today. Article

> Cambridge, MIT plan citywide WiFi. Article

> RSA Security announces Key Manager. Article

And Finally... IRS buys computer for Gates' taxes. Article

SAP due for hosted CRM, profit climbs 14%

January 25, 2006 — 8:01pm ET

SAP is expected to release its hosted CRM software next month. That's significant because SAP is considered the leading traditional CRM vendor, and its success or failure with a hosted version could be a bellwether for the rest of the hosted software industry. Does the success of mid-market solutions like salesforce.com's mean that enterprise versions can also succeed, or is that sort of code base just too much for any hosted model to contain? And what would the hosted version really …

... Read more...

SAP readies fresh wave of CRM activity

October 6, 2005 — 8:01pm ET

Back in April, SAP announced CRM 2005 but said it won't ship until late October. Now that time frame is imminent. The big changes in CRM 2005 are new levels of customization, based on new back-end modularity, a precursor to the next generation or two expected to be fully service-based. Meanwhile, SAP still isn't revealing its hosted CRM plan. We wonder, is it merely vaporware?

For more on the software update:
- see this Computer Business Review …

... Read more...
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