loyalty news from FierceCIO

You have moved on, left your old job and are firmly ensconced with a new employer when a former colleague or boss calls with a software problem or a glitch involving code you had written and needs Read more...

Starbucks, its stock having plummeted and its comparable store sales plunging, has hired a new CIO, Stephen Gillett, to help in what the iconic Seattle-based coffee chain hopes will be a major Read more...

You may not be Santa Claus, but you don't want to be Scrooge either. And one of the most important management tools you have is perks that keep your staff happy. It's a challenging idea because many Read more...

HP is well ahead of some of its rivals according to the latest Vendor Value Service report by Ziff Davis Enterprise Research. The study of midmarket CIOs found that HP was the vendor of choice among Read more...

Every once in a while, it's good to get a reality check on the limitations of technology, and to remember that "tech" is sometimes just a fancy word for "tool". Today's Read more...

The airline business is a tough one, and it's not getting any easier to compete or post profits given the rising costs of fuel and various other factors. But despite the trend downward, in which Read more...

Being a good boss can mean different things to different people. Some leaders work hard at mentoring, others work hard to just be fair managers. But a true leader works at both and also spends time Read more...

One of the best things about working in an office is the opportunity to share stories and jokes with colleagues. Laughter is a great medicine and as one research report indicates, the ability to Read more...

It hasn't been a good month for salesforce.com or its customers, thanks to more than a few hiccups with its service. In an effort to regain customer trust and bolster loyalty the vendor is not Read more...