Information Technology Infrastructure Library (ITIL) news from FierceCIO
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What a CIO needs for a blueprint
Whoever thought that a CIO would need a map to do his job? Well, that certainly seems to be the way it's going these days. The CIO needs a clear blueprint for his organization and for its goals. It's Read more...
ITIL benefits and challenges
Jean Ritala, IT support services manager at Mystic Lake Casino Hotel in Prior Lake, Minn., and president of the I.T. Service Management Forum USA (itSMF), a not-for-profit membership organization, is Read more...
Report: Number of ITIL adopters dropping
A new report is out that says while the Information Technology Infrastructure Library (ITIL) is gaining in popularity, it's no magic potion for IT execs. BT INS interviewed 300 IT executives this Read more...
ITIL v3: connecting IT and business
ITIL got a facelift with the release of version 3 earlier this year. But, many CIOs are still wondering whether to hold off on starting projects until the standard further matures or to continue Read more...
ITIL v3: Ready for release this week
The latest version of the Information Technology Infrastructure Library, a framework for IT best practices, gets released tomorrow. The framework, developed by the U.K. government, is taking hold Read more...
Data center bloat continues
As data centers get more complex, executives are turning to technologies and processes like ITIL, storage capacity management and virtualization to consolidate and simplify their environments, Read more...
Analysts identify 6 top traits of effective IT shops
Analysts at Boston-based consulting firm Ovum Summit identified a series of patterns that effective IT departments follow. Topping the list is a focus on alignment between IT projects and business Read more...
Survey: ITIL challenges start with staff
A new survey from G2G3, a communication and gaming solutions vendor, finds that of all of the challenges IT directors face in adopting the new version of the IT Infrastructure Library (ITIL), the Read more...
The power of CMDB
The growth of configuration management database (CMDB) systems is one of the major drivers IT transformation, including greater collaboration and innovation. CMDB contains details about each Read more...
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