infrastructure library news from FierceCIO

A new survey from G2G3, a communication and gaming solutions vendor, finds that of all of the challenges IT directors face in adopting the new version of the IT Infrastructure Library (ITIL), the Read more...

The newest version of ITIL, a best practices framework, will be more business-focused, according to ITIL architects. ITIL 3.0 will reflect the fact that line is blurring between service management Read more...

Although the IT Infrastructure Library (ITIL)--a sort of roadmap of best practices that helps IT departments adopt more efficient service management--is making great strides in the enterprise, Read more...

ISO 20000, an integrated framework for delivering and managing IT services to the customer based on the best practice foundation of the IT Infrastructure Library (ITIL), can be difficult to Read more...

The IT Infrastructure Library (ITIL), a service-oriented approach to IT development, can help organizations manage their IT infrastructures and assure the availability of IT services. Often, Read more...

The IT Infrastructure Library (ITIL)--a widely accepted approach to IT service management that offers a host of best practices--turns IT development on its head. The service-oriented approach to Read more...

Determining the necessary level of staff at large organizations is a major task, but as one tech leader relates, it can be done if you grab a little bit of something from the three top models Read more...

> IDC's top tech predictions in services. Article > Tech chiefs call for a refresh of the IT Infrastructure Library. Read more...