help desk news from FierceCIO

The help desk generally has not been a hotbed of innovation and efficiency in the enterprise. It isn't uncommon for large businesses to hold on to outdated, complicated ticket-tracking systems that Read more...

Do you need to loosen up? More specifically, do you need to get your IT organization to loosen up when it comes to enforcing processes? To keep users from undermining the procedures they view as Read more...

Mergers and acquisitions present a well-documented host of challenges to CIOs. The task of merging different infrastructures, networks and applications is complicated by the task of uniting cultures, Read more...

Conventional wisdom has it that technology is becoming more user friendly and users are feeling more confident in their own IT capabilities. Despite this buzz, users called the help desk more in 2010 Read more...

Help desk systems can bring joy to enterprise IT users or they can be the bane of their existence. There is a huge range of features and capabilities among systems, and getting the best tools for any Read more...

We've been asking for more than a year about what IT jobs will be hot when the recession ends. Now that time is just about here, and we have a general idea of what will be hot. There is new demand Read more...

A recent Marist poll found that nearly 70 percent of those queried say that technology makes their work better, while 6 percent say it makes it worse and 25 percent say it makes no difference. We Read more...