global outsourcing news from FierceCIO

"Outsourced," a new NBC sitcom that debuted last Thursday, tells the story of a call center manager at a Midwestern novelties company who is transferred to India to train a new staff. The show--at Read more...

Outsourcing is on its way out and insourcing is coming back as a result of the global economic recession, outsourcing scandals and the decreasing benefit of outsourcing IT work, according to experts. Read more...

In today's issue, we highlight a couple of stories on outsourcing. It's been interesting to watch the market evolve over the last few years. I remember interviewing a Silicon Read more...

Most companies are using outsourcing in some form with varying degrees of success, but done properly and strategically, global sourcing strategies can also create new forms of value for customers Read more...

Yesterday's methods of measuring the success of an offshore partnership don't work today. Those traditional measurements--delivery that's on time, on budget, and working as promised--don't cut it Read more...

Most companies put little time or effort into outsourcing relationships, but they take work. Treat the relationship formally, assigning specific point personnel to handle it. Focus on the future; Read more...

The weakest link in global outsourcing is often a lack of good governance. An effective governance structure keeps global initiatives aligned with overall corporate strategy and lets the Read more...

It's always better to be in a proactive stance than a reactive one, and that's exactly the course of action tech leaders need when the dictate to start outsourcing comes down from above. As one Read more...