external customers news from FierceCIO
News
Customer-centric IT
Instead of thinking of IT as a support for the rest of the enterprise, more and more CIOs are turning their IT shops into mini-businesses of their own, treating internal customers as if they were Read more...
Being an analytic competitor
An analytically competitive organization is one that uses analytics extensively and systematically to out-think and out-execute competitors. According to a new book, Competing on Analytics: The Read more...
IT as an independent function
Forward-thinking CIOs are turning their IT departments into independent business units that function much like a separate business. Delivering IT as a service--and that means treating internal Read more...
Making your customers happy
Long considered the responsibility of marketing and sales, customer advisory councils are now being broadened to include IT--a long overdue change, many believe. Without valuable feedback on what Read more...
Simplicity drives customer requirements
Both internal users and external customers have come to expect the type of simple, easy-to-use, reliable technology that they experience in consumer applications, and it's up to IT departments to Read more...