Tag:
external customers
Latest Headlines
Latest Headlines
Customer-centric IT
Instead of thinking of IT as a support for the rest of the enterprise, more and more CIOs are turning their IT shops into mini-businesses of their own, treating internal customers as if they were
Being an analytic competitor
An analytically competitive organization is one that uses analytics extensively and systematically to out-think and out-execute competitors. According to a new book, Competing on Analytics: The
IT as an independent function
Forward-thinking CIOs are turning their IT departments into independent business units that function much like a separate business. Delivering IT as a service--and that means treating internal
Making your customers happy
Long considered the responsibility of marketing and sales, customer advisory councils are now being broadened to include IT--a long overdue change, many believe. Without valuable feedback on what
Simplicity drives customer requirements
Both internal users and external customers have come to expect the type of simple, easy-to-use, reliable technology that they experience in consumer applications, and it's up to IT departments to
