customer support news from FierceCIO

Word has it that a busy merger and acquisition season could soon be upon us. Experts foresee considerable consolidation in the tech industry, and a recent survey of tech CFOs found that 78 percent Read more...

More information has emerged from the high profile hack of Gawker Media that took place two weeks ago. The revenge attack was committed by a group who identify themselves as Gnosis, and resulted in Read more...

Sometimes organizations learn the hard way that they don't really know much about a major software program until after it is implemented. Fortunately, the five largest enterprise application vendors Read more...

A new study by Pew Research finds that the public does not see technology as particularly user-friendly, with nearly half of all consumers saying they need help setting up their devices or learning Read more...

There are more than 100 Web analytics vendors on the market today, each different from the next in terms of technological capabilities, price and customer support. To find the one that suits your Read more...

When a CIO needs to make a major software purchase today, he or she is faced with far fewer competitors than just a few years ago. Consolidation in the software market has ceded the field to the Read more...

Customer support, whether it's internal or external, is a key element of most IT organizations, but it's often one of the most burdensome both time and labor-wise. Using specific software Read more...