customer service news from FierceCIO
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How to get the CFO to buy into an IT project
Are you ready for change?
ALSO NOTED: How a CIO can make customer service fly;Top 10 IT jobs get raises this year;
The "best practices" trap
These days, everyone talks about the importance of "Best Practices", but what exactly does that mean, and what is the real value? Best practice doesn't mean we're good or better--it actually means... Read more...
Trends in business intelligence
Companies are purchasing data analytics and other business intelligence-related tools in record numbers with the intention of putting them in the hands of users, outside the confines of the... Read more...
Strong leadership makes a difference with outsourcing
Outsourcing makes strong IT leadership even more critical. Strong leadership means blending resources, optimizing performance and customer service and making IT more agile by overcoming barriers... Read more...
Succeeding as CIO
Improving business operations and business performance together are perhaps a CIO's most difficult challenges. Getting the business to look at technology as a an enabler instead of just... Read more...
Making the most of RSS
RSS, or Real Simple Syndication, is making some waves in the enterprise world. It allows companies to set up feeds to promote their companies and disseminate information, often improving corporate... Read more...
Make IT active, not passive
Although it's tempting to think of the IT function as a separate entity with its own objectives and measures for internal support and customer service, that's taking the easy way out. If IT exists... Read more...
D-Day arrives for Vista
It's D-Day for Microsoft as it formally debuts Vista, the long-awaited operating system that's been... Read more...






