customer service news from FierceCIO

How does a CIO get approval for new technology projects in tight budgetary times? Greg Baker, the CFO of technology provider Logicalis, said the issue is not always money, but the ability of the CIO... Read more...

As a CIO, you have to keep up with change, so keep looking ahead and patch problems as they arise. There are always new projects and multiple demands for integration but there is a way to deal with... Read more...

> How a CIO can make customer service fly. Article> Top 10 IT jobs get raises this year. Read more...

These days, everyone talks about the importance of "Best Practices", but what exactly does that mean, and what is the real value? Best practice doesn't mean we're good or better--it actually means... Read more...

Companies are purchasing data analytics and other business intelligence-related tools in record numbers with the intention of putting them in the hands of users, outside the confines of the... Read more...

Outsourcing makes strong IT leadership even more critical. Strong leadership means blending resources, optimizing performance and customer service and making IT more agile by overcoming barriers... Read more...

Improving business operations and business performance together are perhaps a CIO's most difficult challenges. Getting the business to look at technology as a an enabler instead of just... Read more...

RSS, or Real Simple Syndication, is making some waves in the enterprise world. It allows companies to set up feeds to promote their companies and disseminate information, often improving corporate... Read more...

Although it's tempting to think of the IT function as a separate entity with its own objectives and measures for internal support and customer service, that's taking the easy way out. If IT exists... Read more...

It's D-Day for Microsoft as it formally debuts Vista, the long-awaited operating system that's been... Read more...