customer service news from FierceCIO

IT still tends to get a bad rap in the customer service department, and that is largely a matter of poor communication, suggests Dawn Thistle, CIO at Assumption College in Worcester, Mass. If IT Read more...

The airline industry generally hasn't been at the forefront of IT-enabled customer service, and passenger frustration often bears this out. But over the next couple years, airlines will begin Read more...

We don't want to give all vendors a bad name, but these days it's important to watch out for the slight of hand tricks that some may try to use to sell their wares. An article from InfoWorld.com Read more...

How does a CIO get approval for new technology projects in tight budgetary times? Greg Baker, the CFO of technology provider Logicalis, said the issue is not always money, but the ability of the CIO Read more...

As a CIO, you have to keep up with change, so keep looking ahead and patch problems as they arise. There are always new projects and multiple demands for integration but there is a way to deal with Read more...

> How a CIO can make customer service fly. Article> Top 10 IT jobs get raises this year. Read more...

These days, everyone talks about the importance of "Best Practices", but what exactly does that mean, and what is the real value? Best practice doesn't mean we're good or better--it actually means Read more...

Companies are purchasing data analytics and other business intelligence-related tools in record numbers with the intention of putting them in the hands of users, outside the confines of the Read more...

Outsourcing makes strong IT leadership even more critical. Strong leadership means blending resources, optimizing performance and customer service and making IT more agile by overcoming barriers Read more...

Improving business operations and business performance together are perhaps a CIO's most difficult challenges. Getting the business to look at technology as a an enabler instead of just Read more...