customer satisfaction news from FierceCIO

With the New Year fast approaching, the first resolution for any CIO should be customer satisfaction. And that's a pretty big order for most CIOs who do not think customer happiness is their number Read more...

The latest version of the Information Technology Infrastructure Library, a framework for IT best practices, gets released tomorrow. The framework, developed by the U.K. government, is taking hold Read more...

Partnering with software vendors can provide great benefits to companies in terms of price, continuity and integration. After all, who knows the intricacies of the software and how to make it sing Read more...

Monitoring your web site statistics is an important productivity and customer satisfaction tool, but you won't get the best value if you're not measuring the right metrics. It's critical to make Read more...

Companies are losing customers because they are doing a poor job of resolving IT issues and neglecting to tailor IT-enabled business services to meet customer requirements. These findings, from a Read more...

Financial institutions that depend on good customer satisfaction with online transactions have their work cut out for them. Scammer and hackers are always trying to stay one step ahead of new Read more...

It's got to be a bit tough working at Dell these days as the top PC maker was making strong inroads in boosting customer service until it was stopped in its tracks by a massive recall of the Sony Read more...