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Customer relationships are for people, not technologies

August 16, 2007 — 6:59am ET
Next time someone tells you they are implementing a Customer Relationship Management (CRM) system to improve customer relationships, nod, smile politely and then change the subject. That, it seems,... Read more...

CRM: The latest battleground for CIOs and CEOs

April 23, 2007 — 8:01pm ET

Customer Relationship Management (CRM) is perceived differently by CIOs and CEOs, and this difference of perception can lead to communication breakdowns. The conflict might stem from both... Read more...

Do your homework when hiring bloggers

March 12, 2007 — 8:01pm ET

Blogging can be good for your business, improving the corporate image, raising visibility and bolstering customer relationships. But with little time, many companies are turning to outside sources... Read more...

2007: More of the same for CIOs

February 26, 2007 — 8:01pm ET

CIOs this year will continue to struggle with how to make their IT shops run more smoothly and how to make better use of existing resources while satisfying business objectives. These findings,... Read more...

CIOs committed to HP

October 17, 2006 — 8:01pm ET

In the wake of the scandal that rocked HP, the company must be breathing a big sigh of relief given the results of a new customer/client survey that says just three out of 28 companies might... Read more...