Customer Relationship Management (CRM) news from FierceCIO
News
Advice for the CIO on how to stay relevant
So you have the title and the job of CIO. Now do you just roll up your sleeves and do the job by the book? Chances are you will, and you may be shown the exit door sooner than you ever thought. CIOs Read more...
A techie has got to know his limitations
Every once in a while, it's good to get a reality check on the limitations of technology, and to remember that "tech" is sometimes just a fancy word for "tool". Today's Read more...
Customer relationships are for people, not technologies
Next time someone tells you they are implementing a Customer Relationship Management (CRM) system to improve customer relationships, nod, smile politely and then change the subject. That, it seems, Read more...
Saas provides an alternative to outsourcing
As more products come of age, companies looking to cut costs and drive innovation are turning to SaaS as a cost effective alternative-one that is less risky than outsourcing or offshoring. And no Read more...
SaaS driving customer management software sales
Although there has been quite a bit of frustration with customer management software over the last year, an AMR Research study suggests the market is growing at a solid 8 percent annual rate. This Read more...
Problems with CRM? Alter your thinking
Patricia Seybold, consultant and author of Outside Innovation, says that customer-relationship management applications represent an old-school way of thinking and that CRM is lousy at Read more...
Enterprise mobility goes mainstream
A global survey by Nokia and the Economist Intelligence Unit revealed a significant interest in mobile technology by CIOs as a means for reducing operating costs, improving workforce agility and Read more...
Staff with IT, financial acumen hard to find
As IT organizations work to better align themselves with the business, CIOs are finding that they need IT staff with a strong mix of financial and technical skills. They are also finding that Read more...
CRM: The latest battleground for CIOs and CEOs
Customer Relationship Management (CRM) is perceived differently by CIOs and CEOs, and this difference of perception can lead to communication breakdowns. The conflict might stem from both Read more...
Making open source attractive to businesses
The Open Solutions Alliance (OSA), a non-profit consortium dedicated to increasing businesses' use of open-source software, has developed an interoperability roadmap and announced its first major Read more...