customer issues news from FierceCIO
NewsProblems with CRM? Alter your thinkingPatricia Seybold, consultant and author of Outside Innovation, says that customer-relationship management applications represent an old-school way of thinking and that CRM is lousy at Read more... Best Buy CIO spends his day focused on customersRobert Willett, CIO of Best Buy, says that he spends 80 percent of his time focused on external customer issues, an area that more and more CIOs are choosing to focus on these days. "We've got to Read more... Case Study: Going digital saves time and moneyImagine tossing paper-based processes away and saving 125 hours a week in labor, while also boosting revenue due to greater efficiency and better customer service. That's exactly what a fruit and Read more... | Press ReleasesDell Recognized for Listening and Energizing Customers Through Social MediaListening Command Center honored for increasing response time to customer issuesTrade Secrets program recognized for fostering conversations among Small and Medium BusinessesROUND ROCK, Texas--( Read more >> Verint Customer ING Direct Canada Wins Speech Technology AwardCompany Recognized by Speech Technology Magazine for Achieving Outstanding Results with Verint Impact 360 Speech Analytics Software, Including Returns in Increased Performance and Cost Savings Read more >> StoredIQ Launches Thought-Leadership Initiatives in Big DataRecognized Industry Experts Join StoredIQ Advisory Board and new Big Data Bytes Community creates an Open Forum for business, technical and legal leaders to drive Big Data Innovation AUSTIN, Texas--( Read more >> Citrix GoToAssist Debuts Remote Support App for salesforce.comCustomers can now launch GoToAssist remote support sessions directly from salesforce.com Dreamforce 2011, the cloud computing event of the year, will showcase how businesses can tap into the power of Read more >> Nexidia Releases Enterprise Speech Intelligence (ESI) 9.0 with Enhanced Performance Management FeaturesIncreased Scalability and Integrated Evaluation Scorecards Ensure Better Agent Performance and Greater Customer Satisfaction ATLANTA--(BUSINESS WIRE)-- FROM THE SPEECHTEK 2011 CONFERENCE AND Read more >> |
