Call Centers news from FierceCIO
NewsBally Total Fitness pumps up CRM
If a company's CEO is an eyewitness to service reps struggling to communicate effectively with customers, it probably means it's time for a new look at the customer relationship management system. Read more...
Fully cloud-based call centers remain elusive
Vendors are hawking "call center in the cloud" offerings, but the solution is not quite ready for prime time, writes Stephanie Overby at CIO. Before moving call center services to the Internet, be Read more...
Advances and applications in artificial intelligence
Notable advances have been made in artificial intelligence technologies over the last few years, especially in the realm of speech recognition. The ability of computers to listen to and understand Read more...
Is outsourcing coming home?
Just last Friday, the Wall Street Journal reported that Delta Air Lines announced that it has stopped using India-based call centers to handle sales and reservations. Delta is just the latest U.S. Read more...
| Press ReleasesKunnect Partners with jobs4america to Create Job GrowthFORT LAUDERDALE, Fla.--(BUSINESS WIRE)-- Kunnect, a leading provider of cloud-based call center telephony solutions, today announced that it has joined jobs4america, a coalition of organizations Read more >> Brands Should Master the Customer Dance According to Pitney Bowes Customer Communications Management ResearchSTAMFORD, Conn.--(BUSINESS WIRE)-- Dancing reality television shows have captivated American and European consumers alike, and marketers should take note, according to research from Pitney Bowes Inc. Read more >> Anexeon Partners with Evolve IP to Deliver Cloud-based Technology ServicesWAYNE, Pa.--(BUSINESS WIRE)-- Anexeon, a growing managed service provider of comprehensive technology solutions, announced today its recent decision to offer Evolve IP's cloud-based technology Read more >> Vivint Featured at Aberdeen Customer Service SummitCIO JT Hwang to Highlight Role Technology Plays in Serving Customers Well PROVO, Utah--(BUSINESS WIRE)-- Vivint™, one of the largest home automation companies in North America, announced that the Read more >> HP Lets Small and Midsize Businesses Easily Add PC Seats with Simple Shared-computing ExperienceNew HP t200 Zero Client links up to 15 seats to one PC or server, adds Ethernet connectivity NEW YORK--(BUSINESS WIRE)-- HP (NYSE:HPQ) today announced the HP t200 Zero Client for MultiSeat, the Read more >> |
