call center news from FierceCIO

The credit card data of three of Symantec's U.K. customers appears to have been leaked to undercover reporters by a staffer at its India call center contractor. Symantec has stopped routing calls... Read more...

High-tech contact center systems now are widely available to small businesses, not just large companies. CIOs have many choices in speech recognition, IP contact center solutions, call recordings,... Read more...

Companies are losing customers because they are doing a poor job of resolving IT issues and neglecting to tailor IT-enabled business services to meet customer requirements. These findings, from a... Read more...

To say outsourcing is a touchy subject in the world of IT is an understatement obviously, yet it's an enormous topic to keep abreast of given its increasing use. A new Read more...

It seems like a win-win: Outsource that non-critical task to an outsourcer, save money and reap the rewards of having your IT teams focus on critical mission work. But in handing off efforts such... Read more...

TODAY'S SPOTLIGHT... India group initiates IT security watchdog effort Concerned about the impact of continuing security issues within its technology sector, the India National Association... Read more...

Increasingly, governmental agencies are bringing on customer relationship management tools to boost customer service, save on labor costs and improve business efficiency. Baltimore's 311 call... Read more...

The top managed behavioral healthcare provider has gone Voice over Internet Protocol in a big way with its call center as part of a massive upgrading and redesign of customer help centers. The effort... Read more...

Depending on the vendor and the business intelligence tool they're trying to push onto your desk, the word analytics can mean anything from data analysis to measuring call center response or data... Read more...

> A contest to find good tech professionals in India. Article > Why state tech leaders... Read more...