call center news from FierceCIO
NewsFully cloud-based call centers remain elusive
Vendors are hawking "call center in the cloud" offerings, but the solution is not quite ready for prime time, writes Stephanie Overby at CIO. Before moving call center services to the Internet, be Read more...
Prospects for captive call centers
Wholly owned offshore service centers, or captive centers, have seen some rocky days; a slew of major enterprises, including Unilever, Citigroup (NYSE: C) and Dell have closed theirs. Nonetheless, Read more...
Law firm uses virtualization to ease expansion
Tully Rinckey PLLC, a mid-sized but fast-growing law firm with offices in Albany, N.Y., and Washington, D.C., recently started deploying virtualization technologies as a way to facilitate the firm's Read more...
Small businesses select call center systems
High-tech contact center systems now are widely available to small businesses, not just large companies. CIOs have many choices in speech recognition, IP contact center solutions, call recordings, Read more...
Faulty IT practices leads to customer attritionCompanies are losing customers because they are doing a poor job of resolving IT issues and neglecting to tailor IT-enabled business services to meet customer requirements. These findings, from a Read more... Editor's Corner
To say outsourcing is a touchy subject in the world of IT is an understatement obviously, yet it's an enormous topic to keep abreast of given its increasing use. A new Read more...
Security issues in outsourcingIt seems like a win-win: Outsource that non-critical task to an outsourcer, save money and reap the rewards of having your IT teams focus on critical mission work. But in handing off efforts such Read more... SPOTLIGHT: India group initiates IT security watchdog effortTODAY'S SPOTLIGHT... India group initiates IT security watchdog effort Concerned about the impact of continuing security issues within its technology sector, the India National Association Read more... CRM saves cities money, boosts service levelsIncreasingly, governmental agencies are bringing on customer relationship management tools to boost customer service, save on labor costs and improve business efficiency. Baltimore's 311 call Read more... SPOTLIGHT: VoIP boosts healthcare firm's economic outlook
The top managed behavioral healthcare provider has gone Voice over Internet Protocol in a big way with its call center as part of a massive upgrading and redesign of customer help centers. The effort Read more...
| Press ReleasesKunnect Partners with jobs4america to Create Job GrowthFORT LAUDERDALE, Fla.--(BUSINESS WIRE)-- Kunnect, a leading provider of cloud-based call center telephony solutions, today announced that it has joined jobs4america, a coalition of organizations Read more >> simplyCT Releases simplyAPPS. Virtual Call Center Applications PortalNEW YORK, Dec. 19, 2011 /PRNewswire/ -- simplyCT a provider of Virtual Call Center solutions has announced the launch of its innovative web applications portal, simplyAPPS. In keeping with the Read more >> noHold and Motorola Mobility Team Up to Offer Customer Support Tool for Comcast SubscribersMILPITAS, Calif.--(BUSINESS WIRE)-- noHold, Inc., developer of the most interactive and diagnostic Virtual Assistant technology and Confederated Knowledge™, has teamed up with Motorola Mobility, Inc Read more >> Nexidia Adds First-Call Resolution Analysis Patent to Intellectual Property PortfolioTechnology Pinpoints Root Causes of Repeat Calls to Improve Contact Center Processes ATLANTA--(BUSINESS WIRE)-- Nexidia, a leading provider of customer interaction analytics solutions for business Read more >> CWA: AT&T/T-Mobile Merger Will Create New Jobs, Provide Real Guarantees for T-Mobile and AT&T Mobility WorkersSprint, Public Knowledge Can’t Defend Sprint’s Outsourcing and Anti-Worker Record WASHINGTON--(BUSINESS WIRE)-- A new analysis by the Communications Workers of America confirms that the Read more >> |
