call center news from FierceCIO
News
Symantec: Call center worker in India may have sold credit card data
Small businesses select call center systems
Faulty IT practices leads to customer attrition
Companies are losing customers because they are doing a poor job of resolving IT issues and neglecting to tailor IT-enabled business services to meet customer requirements. These findings, from a... Read more...
Editor's Corner
Security issues in outsourcing
It seems like a win-win: Outsource that non-critical task to an outsourcer, save money and reap the rewards of having your IT teams focus on critical mission work. But in handing off efforts such... Read more...
SPOTLIGHT: India group initiates IT security watchdog effort
TODAY'S SPOTLIGHT... India group initiates IT security watchdog effort Concerned about the impact of continuing security issues within its technology sector, the India National Association... Read more...
CRM saves cities money, boosts service levels
Increasingly, governmental agencies are bringing on customer relationship management tools to boost customer service, save on labor costs and improve business efficiency. Baltimore's 311 call... Read more...
SPOTLIGHT: VoIP boosts healthcare firm's economic outlook
Defining analytics key to gaining data insight
Depending on the vendor and the business intelligence tool they're trying to push onto your desk, the word analytics can mean anything from data analysis to measuring call center response or data... Read more...
ALSO NOTED: Finding good techies in India; Windows beats Unix in servers; and much more...
> A contest to find good tech professionals in India. Article > Why state tech leaders... Read more...






