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business process outsourcing news from FierceCIO

News

Should you suggest 'outsourcing the company'?

IT tends to be a usual suspect for outsourcing, but any business process that doesn't add value to a company's product or service can be a potential candidate, according to Mike Scheuerman, Read more...

Hidden costs in outsourcing to Latin America

Latin America is a burgeoning market for outsourcing, and there are many good reasons for it. However, the region also poses a number of risks and costs that vendors are unlikely to publicize, Read more...

The expanding role of the CIO

More midmarket CIOs are taking on other parts of the business, including finance, facilities management, sales and human resources. That's because today, CIOs are viewed as people who are running Read more...

BPO: Sometimes, it's a matter of survival

Outsourcing core business processes may not be pleasant, but sometimes it's necessary for the survival of the company. It can help with the problem of filling IT jobs, can lessen labor costs, and Read more...

Survey: Companies failing at telecom expense management

According to a new report from the Aberdeen Group, many Fortune 500 companies are failing at reducing or containing telecom costs because they aren't implementing the right technology necessary Read more...

ALSO NOTED: Government toolkit aimed at scientific grid computing; BlackBerry users or BlackBerry addicts?; and much more...

> Government toolkit aimed at helping scientific grid computing. Article > BlackBerry? More like CrackBerry. Read more...

Why you need to lead outsourcing projects

It's always better to be in a proactive stance than a reactive one, and that's exactly the course of action tech leaders need when the dictate to start outsourcing comes down from above. As one Read more...

SPOTLIGHT: India group initiates IT security watchdog effort

TODAY'S SPOTLIGHT... India group initiates IT security watchdog effort Concerned about the impact of continuing security issues within its technology sector, the India National Association Read more...

Good BPO tied to data quality

A key element to successful business-process outsourcing (BPO) is ensuring that you have a network that can handle the necessary data requirements, secured access to the mission-critical data that Read more...

Press Releases

StarTek, Inc. Sets Date to Announce Fourth Quarter and Full Year 2011 Financial Results

DENVER--(BUSINESS WIRE)-- StarTek, Inc., a leading provider of high value business process outsourcing services, announced it will report fourth quarter and full year 2011 financial results on Read more >>

Jeffrey Jacobson Named Head of Xerox Global Graphic Communications

NORWALK, Conn.--(BUSINESS WIRE)-- Xerox Corporation (NYSE: XRX) today announced the appointment of Jeffrey Jacobson as president, Xerox Global Graphic Communications. Jacobson, 52, joins Xerox from Read more >>

Company Profile for Xerox Corporation

--(BUSINESS WIRE)-- With sales approaching $23 billion, Xerox Corporation (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and Read more >>

IMS Acquires PharmARC in India, Strengthening Global Services Capabilities

DANBURY, Conn.--(BUSINESS WIRE)-- IMS Health has acquired PharmARC, an India-based company specializing in commercial analytics and services for the life sciences industry. The acquisition adds Read more >>

Top Industry Analyst Firm Positions Convergys in Leaders Quadrant for Customer Management Contact Center BPO, Worldwide

CINCINNATI--(BUSINESS WIRE)-- Convergys Corporation (NYSE: CVG), one of the largest agent-assisted customer service companies in the world, announced today that it has been positioned by Gartner, Read more >>