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You cannot control 'Social Networking'

You may not like 'social networking' one bit. You may grit your teeth when you have to use it. But get used to it. It's not going away. In a new book, Groundswell, two Forrester analysts write about... Read more...

The CIO must keep the customer happy

With the New Year fast approaching, the first resolution for any CIO should be customer satisfaction. And that's a pretty big order for most CIOs who do not think customer happiness is their number... Read more...

eBay's secret to innovation

Just how do you maintain a competitive edge, stimulate innovation and align IT with key business objectives? James Barrese, VP of systems and architecture at eBay tackles some of these issues in a... Read more...

Moving IT up the value chain

The fact that non-IT executives don't understand the process of aligning IT and business objectives means they can't be very supportive, which places a big burden on CIOs. For many companies,... Read more...

Getting the maximum value from website statistics

Monitoring your web site statistics is an important productivity and customer satisfaction tool, but you won't get the best value if you're not measuring the right metrics. It's critical to make... Read more...

2007: More of the same for CIOs

CIOs this year will continue to struggle with how to make their IT shops run more smoothly and how to make better use of existing resources while satisfying business objectives. These findings,... Read more...