Tag:
boost customer service
Latest Headlines
Latest Headlines
SPOTLIGHT: Cutting costs while expanding customer satisfaction
The ability to transform service delivery and boost customer service, while saving millions at the same time is no easy feat. As one tech leader at a large credit union organization explains, the
Editor's Corner
Hiring Outlook Rosier Than Ever There is great news this week from a new hiring report released by Robert Half Technology. About 13 percent of CIOs expect to hire new staff in
SPOTLIGHT: How to determine if outsourcing will prove beneficial
If you're examining potential outsourcing avenues or mapping out a strategy to use outsourcing down the road, you need to ask yourself two big questions, according to a chief operational expert. The
Tech making financial exchange more productive
Craig Donahue has a pretty detailed vision of where he believes technology can push the Chicago Mercantile Exchange, and his strategy is already paying off for the financial institution. The CIO
CRM saves cities money, boosts service levels
Increasingly, governmental agencies are bringing on customer relationship management tools to boost customer service, save on labor costs and improve business efficiency. Baltimore's 311 call
