Why global outsourcing deals fail

The weakest link in global outsourcing is often a lack of good governance. An effective governance structure keeps global initiatives aligned with overall corporate strategy and lets the organization manage expectations and communications between its internal constituents and the service provider or its own global operations. Avoid value leakage, and manage complexity and risk by developing governance structures that span strategic and tactical elements of the company's objectives. A best-in-class structure starts with establishing a governance body across three layers: organizational, functional, and operational. The CIO must be involved at the organizational level, while process owners are involved at the functional layer. At the operational level, the key participants are project managers and team leads. Success also requires an internal life-cycle commitment, timely decision-making, appropriate staffing and role definitions, investment of time and effort by senior management, and appropriate budgets.

Learn more about effective global outsourcing:
- read the article at Optimize

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