Using tags to track mail service

Customer and client satisfaction is a key business target for every business, including postal operations. That's why Australia Post is using radio frequency identification tags (RFID) to track and assess postal delivery operations. The new RFID approach replaces a manual process to ascertain whether letters and packages are arriving at the expected service time. Postal officials believe the new technology will also help identify any issues that may exist in the mail network.

For more on the RFID strategy:
- check out the report at News.com