Today's students, tomorrow's customers

In addition to her other projects, Erin Griffin, the CIO of Loyola Marymount University, and her 65 IT employees are heavily involved with web 2.0 initiatives. She and her team are using Wikis for collaboration as well as using other document sharing and collaboration technologies. Throughout the university, social networking is important. She and her team are on Facebook and they have their own blogs. It's an area that every CIO should be investigating, she says. "I see my peers in the business world just barely waking up to the fact that these students--our customers now--are going to be their employees and their customers very soon. All of these tools and technologies are so critical to the students' existence. It feels to me that the sooner corporate CIOs get using these web 2.0 tools, the better."

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