Tips for healthy relationships with vendors

As more IT functions are provided by outside sources, suppliers take on a growing role in the enterprise. However, the relationships between vendors and customers still come with frustrations, and they must be carefully tended in order to thrive. In a post at CIOUpdate, Drew Robb presents some ideas for overcoming the frustrations.

While CIOs can't take every call from every vendor, it isn't a good strategy to focus on only an established few, Robb writes. Staying open to some niche players and new players on the scene helps keep one informed of emerging developments, because the large vendors may not be moving as quickly. To avoid letting this task spiral out of control, it's a good idea to allocate a set amount of time for managing vendor relationships.

To help narrow the field of possible vendors to pursue, look for those who have taken some time to learn about your company and who know how to communicate quickly, politely and effectively.

For more:
- Drew Robb's post at CIOUpdate

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