The ROI of ITIL

The IT Infrastructure Library (ITIL), a service-oriented approach to IT development, can help organizations manage their IT infrastructures and assure the availability of IT services. Often, however, it's difficult to justify the large investment ITIL requires and to demonstrate the ROI. Setting milestones and measuring the value of each phase of an implementation can help prove the project's value and shape its focus.

Learn more about justifying the ROI of ITIL:
- download the white paper at SearchCIO

ALSO: read this on putting business ahead of technology