The benefits of on-demand CRM
There is more than one reason why enterprises are moving to new on-demand customer relationship management (CRM) applications. Yes, they're priced lower, as you pay as go, but the Web-based software makers also push out updates constantly, pay attention to customer needs and focus on product quality. That's why more organizations are moving from top industry products such as SAP and Oracle's CRM tools to vendors such as Salesforce.com and the newer start-ups coming into the marketplace.
For more on the popularity of on-demand CRM:
- read this article at BusinessWeek
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