Taking a proactive approach to IT support

Although there are times when it's tempting to react to IT problems as they are encountered, it's much more productive to treat them pro-actively whenever possible. That means everything from the simplest installing of antivirus software on every computer in the organization to failsafe backups. Other proactive measures include downloading and installing all critical updates and locking down your systems via firewalls and setting up comprehensive intrusion detection systems.

Learn more about acting pro-actively:
- read the blog at Computerworld