There are many benefits to offshoring, including cost savings, improved productivity, reduced turnover rates and access to a highly educated, motivated workforce. But even those benefits aren't enough to make a bad offshoring relationship worth pursuing. Creating a successful offshoring relationship requires three things: simplifying the program and making it accessible; constructing the program basics including a comprehensive Master Services Agreement, pricing tables, a relationship Service Level Agreement, actionable reporting and secure and reliable connectivity; and educating leaders and managers by creating an executive steering committee and engaging them in key decisions. Also, send key project and operations managers to the provider's shop for a week or two at a time to improve communications and keep operations running smoothly. Create standard, accessible tools and templates. An in-house web site that stores all relevant operation is a good idea. Make sure you have a great program manager, who should be disciplined with strong technical competence and the right soft skills. Lastly, have clear goals and metrics.

To learn more about successful offshoring:
- read the article at ITWorld Canada

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