Both internal users and external customers have come to expect the type of simple, easy-to-use, reliable technology that they experience in consumer applications, and it's up to IT departments to provide it. That's somewhat of a sea change from the traditional approach, which emphasized functionality over simplicity. Companies, however, have a long way to go to provide users with the ease of use they demand. Instead of simply tweaking your current IT strategy, complying with these demands means changing the way that you think about technology and how you serve both your internal and external customers. This new way of thinking means being willing to make changes early and often, exploring new technologies, putting the customer first, and building systems from the outside in.

Learn more about creating simple, functional systems:
- read the article at Optimize