Report: Number of ITIL adopters dropping

A new report is out that says while the Information Technology Infrastructure Library (ITIL) is gaining in popularity, it's no magic potion for IT execs. BT INS interviewed 300 IT executives this summer about their use of ITIL in relation to IT service-management processes. Some 51 percent of respondents use ITIL to improve on IT service management, but 55 percent depend upon in-house developed practices. BT INS notes that the number of ITIL adopters has dropped off since a considerable uptick between 2004 and 2006, though 46 percent of those polled not using ITIL today said that they planned to do so within 18 months. "Perhaps [ITIL] is starting to hit a saturation point, or maybe the recent introduction of ITILv3 will drive new adoption in the year ahead," the report says. However, 25 percent said they don't expect the update to affect their practices much or at all. "Three years ago expectations for ITIL were higher than warranted," BT INS says. "The reality of what it exactly can and can't do has lowered respondents' views of its criticality."

For more information on the ITIL research:
- read the article in NetworkWorld