Putting business ahead of technology

The IT Infrastructure Library (ITIL)--a widely accepted approach to IT service management that offers a host of best practices--turns IT development on its head. The service-oriented approach to IT development encourages IT staff to first understand the company's business needs and only then to determine what technology is required to accomplish those goals. ITIL also improves communication by providing a common language.

Learn how to apply ITIL to your organization:
- read the article at Insurance Networking News