Patients get nervous when doctors consult computers

Study shows patients leery of doctors who use Clinical Decision Support Systems

Doctors are urged and incentivized to use electronic health record (EHR) technologies--and all the bells and whistles that come with them--to improve patient care and reduce costs. Unfortunately, it turns out that patients trust them less when they use computers to help make clinical decisions, reports Ken Terry at InformationWeek.

The patient's relationship with physicians traditionally has been about human interaction. People don't seem to mind when doctors consult other doctors, according to a new study based on 434 students at two universities in the Midwest. However, when physicians consult the clinical decision support systems (CDSS) in their EHRs to assist with diagnoses, people get uncomfortable.

Doctors have differing views on using EHRs in examining patients, Terry notes. Some see it as distracting and as a barrier to communication, while others hope it will help improve care and prevent errors.

For more:
- see Ken Terry's article at InformationWeek

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