Open source flexibility key to E-tailer's success

Becoming a leading E-tailer is no mean feat given the competitiveness in every industry today. But as one shoe seller's story relates, success can be achieved if you keep the technology simple and the focus on customer service. Zappos homebrewed its internal applications using open source technology for one primary reason: the capability to be flexible and change with customer needs. As the IT leader explains: going open source has been a major element in why the company is beating out both online and brick-and-mortar competitors.

For more on the flexibility of open source:
- read the case study at CIO Insight

Related Article: The four open source hot spots. Article