NHL team benefits from unified communications

The Buffalo Sabres started implementing a unified communications system when it was no longer able to get replacement parts for its aged PBX system after Fujitsu left the market. The organization's business demands a customer-friendly system that helps account services and the ticket operations respond quickly, writes Jim Duffy at NetworkWorld.

The Sabres' UC system from ShoreTel is integrated with the team's CRM system, so agents for the hockey arena can see data about callers in real time. The system's Personal Call Manager application was integrated with Microsoft Outlook, so all employees could be on one phone and voicemail system and place calls with a mouse click using online directories. 

Although the team had not necessarily been looking for all of the complex functionality of unified communications, it has discovered operational benefits and cost savings, Duffy writes in an article that also covers a UC deployment by engineering firm Fluor Corp.

For more:
- see Jim Duffy's article at NetworkWorld

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