Making the most of ITIL

There is no doubt that ITIL (Information Technology Infrastructure Library) is a great way to support and deliver IT services, but it's a framework, not a set of instructions to be followed dogmatically. To get the most from it, set a clear vision for your objectives and where you want to go, get executive sponsorship, communicate with and get buy-in from the business and your IT staff, start with your biggest opportunity for value or immediate benefit to the business, look at current key performance indicators and know how you're trending, establish simple metrics to calculate and communicate improvements in services, switch to business-oriented communication and language for service management and delivery, think long-term and make sure your processes are integrated, and don't lose sight of your vision and constantly check your progress against it.

Learn more about making the most of ITIL:
- read the article at CIO Canada

ALSO:
- read this about the ROI of ITIL
- and this on putting business ahead of technology