Looking inward

Don't look to your fellow board members to improve relations between IT and business. Instead, look to yourself--as CIO, you have the most detailed knowledge of the end-to-end processes that drives organizations. You are the expert at managing process change, and you are used to innovating. That means managing the emotional element of relationships and changing your expectations of user behavior and motivation.

Read more about looking inward:
- read the column at ComputerWeekly