ITIL: Not ready for prime time in the midmarket?

Although the IT Infrastructure Library (ITIL)--a sort of roadmap of best practices that helps IT departments adopt more efficient service management--is making great strides in the enterprise, some say that smaller companies won't get the benefits, at least not yet. Implementing ITIL requires making some big changes in infrastructure and working style, and it can be expensive and time-consuming. If you are set on it, though, try service management-specific solution providers like Pink Elephant, Service-now.com, Getronics and TraverseIT LLC, which help companies implement ITIL. Ultimately, however, ITIL will make inroads in the midmarket, and will make IT services more efficient in these companies. By mastering five processes that make up ITIL--incident management, problem management, change management, configuration management and release management--companies can minimize the time to identify and resolve service incidents.

Learn more about ITIL in the midmarket:
- read the article at CIO Decisions

ALSO:
- read this on the ROI of ITIL
- and this on putting business ahead of technology